Chat boxes are digital devices where people interact (chat rooms) with each other via text messages. This device is one of the fastest ways for customers to maintain a direct distance (live chat) with business contacts.
Chatbox is usually connected to the Omnichannel system and instant messenger applications such as WhatsApp (WhatsApp chat box) to send dialogue in the form of audio, video and documents. This makes live chat more interactive and easier for customers to understand than other media.
Businesses can also have real-time conversations with customers visiting the business website by installing the chat box plugin for websites. This feature is very liked by customers because the response is given faster than other media.
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